Refund policy
Instore returns/exchange policy
If you are dissatisfied with your item(s), we will offer a refund for any item in a saleable condition within 7 days of purchase. Proof of purchase is required—please provide a receipt or other confirmation of your order. Without proof of purchase, we are unable to process refunds, exchanges, or credit notes.
Refunds will be made via the original method of payment. Any returns received after 7 days can only be exchanged. You have 28 days to exchange or receive a credit note for an item purchased in-store. Credit notes are valid for 6 months.
For items purchased in-store you need to bring them back to the shop for a refund. We do not accept returns via post for items bought in-store.
If you wish to return a faulty item, you need to bring it back to the shop along with your receipt within 30 days to receive a full refund. Faulty items cannot be posted back to the shop. After 30 days, you will only be eligible for an exchange or credit note equal to the value of your purchase up to a maximum of 90 days. Proof of purchase is required.
Please also note that items must be returned ‘as new’ i.e., unworn and with all of the labels and tickets intact. We will not accept returns for any non-faulty items that have been worn, washed, and/or tags removed. Earrings, lip balm, chocolates and sweets cannot be returned.
Christmas Returns Policy
For items purchased as Christmas gifts, we offer an extended returns period.
Christmas gifts may be exchanged or returned for a credit note until 7th January, provided you bring a receipt or gift receipt.
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Refunds follow our standard 7-day policy (from date of purchase).
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After the 7-day refund window, Christmas gifts are eligible for exchange or credit note only until 7th January 2026.
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Without a gift receipt or proof of purchase, we can only offer an exchange at the current selling price until 7th January 2026.
Online purchase returns policy
For online purchases only, if you are dissatisfied with your items, we will gladly offer a refund or exchange for any item in a saleable condition. Please ensure to return items within 14 days, or notify us within the same period if you plan to send them back. If we do not receive your return or hear from you within 14 days, any items received after this time will be eligible for an exchange or credit note only up to 28 days. If you purchased in-store and your items were shipped from our other store, you are also entitled to a full refund within 14 days of you receiving the item. Refunds will be processed to the original method of payment.
Online purchases should be posted back to our Stamford shop:
Iris & Violet
31 St Marys Street
Stamford
PE9 2DS
If you have received a faulty item or wrong item please get in touch within 14 days of receipt. We will do all we can to resolve the matter as quickly as possible.
Items bought online can be returned to our Stamford or Cambridge store for a refund within 14 days with proof of purchase. It will be refunded via the same payment method. Please allow up to 3 days for a refund to show back in your account.
This returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.