Refund policy

Online orders: returns

You can return anything bought online within 14 days of it arriving, for a full refund to your original payment method.

  1. Let us know within 14 days of delivery by emailing customercare@irisandviolet.co.uk with your order number.
  2. Send the items back within 14 days of telling us, unused, with labels attached and in their original packaging.
  3. We'll refund you within 14 days of receiving them, usually much sooner.

Please post returns to: Iris & Violet, 31 St Mary's Street, Stamford, PE9 2DS. Return postage is paid by you, so we recommend a tracked service. You can also bring online orders back to our Stamford or Cambridge shop with proof of purchase.

For hygiene reasons we can't accept returns of earrings or lip balm, or of chocolates and sweets.

Missed the 14 days? Up to 28 days after delivery, we can still offer an exchange or credit note on unused items.

Returns from the United States

US customers can return items on the same terms as UK customers. Return postage from the US is paid by you and can be expensive, so please check the cost before sending. Mark the parcel as a returned purchase so it isn't charged UK import VAT.

Faulty, damaged or wrong items

If something arrives faulty, damaged or not what you ordered, email us within 14 days of delivery with your order number and a photo. We'll put it right with a replacement or full refund, and we'll cover the cost of sending it back, wherever you are.

In-store returns and exchanges

If you are dissatisfied with your item(s), we will offer a refund for any item in a saleable condition within 7 days of purchase. Proof of purchase is required—please provide a receipt or other confirmation of your order. Without proof of purchase, we are unable to process refunds, exchanges, or credit notes.

Refunds will be made via the original method of payment. Any returns received after 7 days can only be exchanged. You have 28 days to exchange or receive a credit note for an item purchased in-store. Credit notes are valid for 6 months.

For items purchased in-store you need to bring them back to the shop for a refund. We do not accept returns via post for items bought in-store.

If you wish to return a faulty item, you need to bring it back to the shop along with your receipt within 30 days to receive a full refund. Faulty items cannot be posted back to the shop. After 30 days, you will only be eligible for an exchange or credit note equal to the value of your purchase up to a maximum of 90 days. Proof of purchase is required.

Please also note that items must be returned ‘as new’ i.e., unworn and with all of the labels and tickets intact. We will not accept returns for any non-faulty items that have been worn, washed, and/or tags removed. Earrings, lip balm, chocolates and sweets cannot be returned.

Your legal rights

This policy doesn't affect your legal rights, including your right to cancel under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015.

Iris & Violet (Stamford) Ltd, 31 St Mary's Street, Stamford, PE9 2DS · customercare@irisandviolet.co.uk